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Frequently Asked Question(s)
What is my medicine used for?
A:Each medicine you take can be used for different medical conditions. To find out what your specific medicine is used for, visit our Drug Reference and Interactions database . Type the name of the drug in the “Drug Name or Condition Search” field to view information about it.


What should my health care professional know before I take my medicine?
Depending on your specific situation, certain medicines may not be right for you. To find out what medical conditions or medicines may potentially cause problems with a new prescription; visit our Drug Reference and Interactions database . Enter the name of the drug in the search field to get information about it and any possible interactions. You should also make sure that your doctor is aware of any medicines you are currently taking and other health conditions and health history.


How should I take my medicine(s)?
You should take your medicine(s) as your doctor prescribes. If you need more information about taking your medicine, visit our Drug Reference and Interactions database . Type the name of your medicine in the “Drug Name or Condition Search” field to get information about your medicine


What if I miss a dose of my medicine?
To read about what to do if you miss a dose of your medicine, visit our Drug Reference and Interactions database . Type the name of your medicine in the search field and click on the name of your medicine to get to the information page. Scroll down to “What if I miss a dose?” for more information


What other prescription medications, over-the-counter medicines or foods may interact with my prescription?
To find out about possible drug interactions, visit our Drug Reference and Interactions database . Click on the Drug Interactions link to search for your medicine and any possible interactions.


What type of side effects may I experience?
Each medicine(s) may affect each person differently. To find out what side effects may occur, visit our Drug Reference and Interactions database and type the name of your medicine in the search field. Once you reach the information page, you can select Side Effects under “Would You Like to Know More?”


What do I need to watch for while I am taking my medicine?
To find out if your medicine has specific “warning signs” that you or your doctor should be aware of, visit our Drug Reference and Interactions database . Type the name of your medicine in the search field and click on the name of your medicine to get to the drug detail page. Scroll down to “What do I need to watch for while taking this medicine?”


Where should I store my medicine?
Some medicines have specific storage requirements. To find out where your medicine should be stored, visit our Drug Reference and Interactions database and type the name of your medicine in the search field. Scroll down to “Where can I keep my medicine?” to get more information.


My medicine looks different than it did before. Why is that?
Your medicine may look different because a different manufacturer may have produced it. Before taking any medicine that looks different, contact your doctor or Customer Care.


Is my medicine a generic?
Based on your prescription benefit plan, a specific brand-name or generic medicine may be dispensed. You can find out whether your prescription has been filled with a generic medicine by visiting My Prescriptions History and Order Status . On the Prescriptions tab, the Drug Information column will indicate whether your medicine is a generic.You can also contact Customer Care or your local pharmacy to get this information.


What is the difference between brand-name and generic medicines?
The original developer of the medicine generally manufactures the brand-name product. A manufacturer that did not originally produce the medicine generally produces a generic version. All the active ingredients in both versions are the same and generics are just as safe and effective as brand-name medicines. The primary difference is cost. Because the generic manufacturers do not have the cost of developing the brand-name medicine, they can produce it for less. Generic medicines must meet U.S. Food and Drug Administration (FDA) guidelines before they can be sold.


What is my copay?
A:A copayment or copay is the amount that you are responsible for when getting a prescription filled. After you pay the copay, your plan will cover the rest of the cost, if any. The amount is determined by your plan sponsor’s pharmacy benefit. To determine your specific copay, check Drug Cost and Coverage .


Is my medicine covered under my insurance plan?
To find out if your medicine is covered, check Drug Cost and Coverage . Fill in the requested information about the medicine and dosage and you’ll receive a message telling you whether or not your medicine is covered and what your copay amount will be. You’ll also find out if there is a generic or a preferred medicine available that can help save you money.


What medicines are covered under my preferred drug list?
A preferred list of medicines covered by your plan can be obtained by visiting the Drug Formulary page . Remember, using a medicine on the preferred list generally saves you money, so be sure to ask your doctor to consider medicines on the preferred list.


Are there refills left on my prescription?
You can find the number of refills along the bottom edge of your prescription label. You can also check online by visiting My Prescriptions History and Order Status . Select the covered person (the primary person covered or dependent) and the prescription history will be displayed. The Refills Left column will show how many refills are left on the prescription. If there are no refills remaining, please contact your doctor to get a new prescription with up to three refills (as needed).